WOOP stands for ‘WOrld of OPportunities’. It is a platform which opens up a world of win-win opportunities for every one - Brands, Consumers and Social causes.
Q: How does WOOP create WIN-WIN opportunities for everyone?
It is a simple 4 step process:
GET INVITED: You get invited to connect with brands that match your profile
DO FUN MISSIONS: You connect with brands through byte sized interactions called “missions”, which are simple surveys, quizzes, social shares. You get points for doing these missions.
WIN REWARDS: You can redeem your points for rewards.
HELP CHARITIES: Your WOOP points are also converted into money and donated to a local charity. 500 WOOP points generate 1 RM. So just by spending some time doing missions on your phone, you can bring smiles into the lives of people who need it most. Now isn’t that more fulfilling and rewarding compared to going to a Brand’s website or their Facebook page.
Brands gets ideas, feedback, word of mouth and reviews. You win Rewards and Charity gets funds to do good. Everyone wins
Q: Why Should I join WOOP?
By doing missions on WOOP not only can you have fun, learn some useful info but also win rewards for yourself and help support a charity working for women and children empowerment.
Q: Is WOOP more suited for a certain kind of person?
WOOP is perfect for those that love to try new products, services and hacks, getting insider info and offers and enjoy sharing their opinions with friends.
Q: Why do Brands partner with WOOP? What do they get?
Brands are always looking for insights, ideas, reviews and feedback to improve their products and services. They also want genuine people like you to talk to their friends about them. WOOP makes it easy and efficient for brands to make this connection.
Q: Who can become a WOOP member?
Any resident of Malaysia with age > 18 years with a verified Malaysian mobile phone number can sign up on WOOP.
Q: What is a Campaign?
A Campaign contains Journeys related to a particular brand. You can see all the campaigns available to you after the log in on your WOOP home page or on ‘Campaigns’ page.
Q: How many Campaigns will I be a part of?
New Campaigns are available when brands and companies decide to work with the WooP community. At times there might not be any campaigns and at times there might be multiple campaigns available.
Q: How will I be informed of new available campaigns & Journeys?
If your profile matches with the brand’s target audience we will invite you to new Campaigns via email. So watch out in your inbox for emails from Rashi.
Q: What If I want to do a Campaign on a Brand I use/love, but it is not currently on Woop?
If there is a certain brand you would love to connect with, please write to us. We will get in touch with the brand and let their marketing team know that consumers like yourselves are looking to share their opinions and engage with their brand.
About Journeys & Missions
Q: What is a Journey?
A Journey exists within a Campaign and contains Missions related to that particular Campaign. You can see all the journeys available on a Campaign’s Home page.
Q: What are Missions?
Missions are simple and fun activities that enable you to earn points. They can be surveys, quizzes, product reviews, Facebook sharing, photo upload, video testimonials, store visit, inviting a friend and more.
Q: Do I need to do all missions?
There is no pressure to do all missions. However the more missions you do, the more things you will learn about the product and also earn more points and rewards.
Q: How many times can I do a mission?
Most missions can only be done once. However, if a mission can be done more than once it will clearly mentioned in the mission.
Q: How many days does it take for a mission submission to be verified?
It takes a maximum of 3-4 working days for a mission to be verified.
Q: How will I be informed of new available Journeys and Missions?
If the brand decides to extend a campaign and add new journeys (and thus new missions and rewards) for selected users, then we will inform you via email. So watch out in your inbox for emails from Rashi.
Q: How do I get points for Missions?
On completing a mission you will see a message confirming that your response has been received. For some missions, you will be awarded your points immediately. For other missions, your response will need to be verified before you get the points. You will receive a notification when your response is approved.
Q: Do I get points only if I give positive opinion about the products and services?
We reward WOOPers for sharing their honest opinions regardless if it’s good or bad. So whether you love the product you tried through WOOP, or think it can be improved further, as long as you’re sharing your honest opinion you will get points.
Q: Besides doing Missions, how else can I earn points?
You can also earn points by inviting friends to join a Campaign that you are part of. When a friend joins using your invite link and completes at least 2 missions you get additional points for every friend.
Q: Will I get points for a friend who’s already a part of WOOP but in a different campaign?
You can invite your friend to the campaign you’re a part of but you will not get any points for it, as she is already a WOOP member.
Q: How do I keep track of my points?
You can track your points history via the ‘Points’ tab on the Campaign’s home page. If you’re a part of 2 campaigns and want to know your points for campaign A, you’ll have to click on Campaign A and then click on the ‘Points’ tab in it. You can repeat the process for Campaign B.
Q: What can I do with the points I earn on Woop?
Your Points are used for 3 things :
Redeeming Rewards like coupons, gifts instantly
Qualifying you for top rewards which are given out at the end of a campaign
For helping charities helping women or children. 500 WOOP points generated RM1 for our Charity partner
Q: What kind of rewards are available on WooP?
Broadly speaking there are 2 kinds of rewards on Woop.
Redeem Rewards : These rewards can be redeemed by you if you have enough points and the rewards are still available i.e not already redeemed by other users. On redeeming such a reward you will get a notification as well as an email with details of the reward
Winner Rewards : These rewards can not be redeemed and are given out to the winners at the end of the campaign, based on certain criteria mentioned within the rewards description.
Q: How do I know which rewards are available?
You can see the rewards available on the “Rewards” page of every Campaign. The quantity of rewards, number of points required and other criteria required for redeeming or winning the reward is clearly mentioned against each reward
Q: How will I receive the rewards I have redeemed/won?
Physical rewards will be couriered to you and virtual rewards like e-coupons will be sent to you via email.
Q: How can I track status and details of the rewards I have redeemed/won?
All the rewards that you have won or redeemed can be seen by clicking the “Rewards Won” tab on your Woop Home page.
WOOP and Charity
Q: How does WOOP generate funds for Charity?
WOOP gets paid by brands based on the missions and points earned by you. From this money, we allocate RM1 for charity donation for every 500 points earned by you.
Q: Do I lose my points, if they get converted into Charity money?
No, you don't have to give up your points and rewards to help others. Your points are automatically turned into RM for charity. This is the beauty of WOOP platform.
Q: Do I also need to give money from my side to Charity?
No you do not need to contribute any money. Just earn points by doing missions on brands you like and WOOP will automatically turn your points to donation for charity at the rate of 500 points = RM1. Doing good was never easier.
Q: Is the Charity donation made by WOOP significant to make an impact?
Typically in one WOOP campaign we will generate 500,000 points and thus create RM 1000 for donation. As the WOOP community grows, we hope to do 3-4 campaigns a month and donate up to RM 3000-4000 every month, and around RM 40,000 every year.
Q: What kind of charities does WOOP donate to?
Firstly, we work only with charities who are making an impact locally. Secondly, being a women focused community we work with charities focused in the areas of Women empowerment or helping Children. Some examples of such Charities will be Food Aid, Make a Wish foundation, Beast Cancer Foundation.
Q: How do you choose the charity from the many available?
Ideally we would like to work with 1 charity long term to have a big impact on their good work. Currently we tend to choose one charity for one quarter based on poll done within the WOOP community, and the willingness of the charity organisation to partner with us.
Q: Where can I see how much I have contributed to the Charity?
You can see your Charity contribution on your Home page. By clicking on the heart sign on the Home page you can also see your rank as well as the total contribution of the entire WOOP community and the friends you invited.
Q: How frequently does the donation happen?
We will donate to the chosen charity every quarter.
Q: How can I be certain that the donation is happening?
All Woopers will be informed via email as well as notification on WOOP social channels about the, date and amount of donation made to the chosen charity.
Q: Can i get a tax exemption for the money donated on my behalf?
As you are not donating any cash, no tax exemption is due.
Your Personal Information & Password
Q: Why are you capturing my personal information? Why do you need it?
The personal information you give is used as follows:
Your areas of interests allow us to chose the right Campaigns for you
Your mobile number verification allows us to prevent duplicate accounts on WOOP
Your mailing address is needed to send physical rewards
Q: What should I do if I forget my password?
You can reset your password if you created your account with email id.
Click "Forgot password?" on the login form
Fill in your registered email address and the captcha code and you’ll receive an email with instructions to reset your password.
Note : If you created your account using Facebook, you cannot reset your password.
Q: How can I change my password if I created an account via facebook?
Your account password is linked to your Facebook account password. Any changes on Facebook password will be automatically updated on WOOP.
Q: What happens if my mobile number changes?
You can change your mobile number from your profile page. You will be required to verify your new phone number to successfully change your phone number
Have more questions?
Drop us an email via firstname.lastname@example.org and a member of our team would be happy to assist you. Don’t forget to provide us your Username for quicker response.